The Greenspan Co. Testimonials

By eight A.M. the next morning we were besieged by agents and contractors trying to sell us on their services. With over seventeen years of management and construction experience I felt confident I would be able to handle the insurance company and repair the loss. Luckily, my father, who had managed GUMP'S for over 25 years had occasion to work with your father when there was an unfortunate fire loss there in 1969…As you pointed out to us over the months you spent detailing our loss - the obvious damage during a fire - the burned areas are only one aspect of the fire damage - there is also the smoke / soot / odor damage, water damage, repair of areas damaged as firefighters quickly make their way into and actually fight the blaze - and hasty board-up - as well as mold and mildew damage as water seeps and sits where it is never meant to be. Your ability to understand the fine points of the insurance policy and see how we can best match our coverage with our loss was also a great asset. I feel very fortunate to have met you and had you and your team on our side as we dealt with our loss - we simply couldn't have imagined getting better service or better representation.

We are happy you were on our side to protect us. Having you represent us was a blessing! The fees that we paid you of over $20,000 paid for itself.

Shortly after the fire, my husband and I spoke with Shellie and enlisted her help. She interpreted the nuances of our business insurance policy, predicted the insurance company's next moves, suggested strategies and direction for communication with the insurance company and offered moral support - all in a professional manner. She was always available for phone conversations and face to face meetings as needed. The issue of business loss of income was a complicated one. Shellie guided us in preparing documents for a crucial meeting with the CPA firm retained by my insurance company. With her help, we were well prepared to negotiate in a final settlement meeting, which led to a favorable financial outcome for us.

I was extremely impressed with how you and Chris evaluated my loss of income claim and responded to the questions raised by the experts retained by Glacier Ice. I certainly could not have handled this claim by myself.

Your wealth of knowledge of our insurance policy was crucial in developing a successful strategy to deal with the many phases of our claim. There is no doubt in my mind that your extensive reconstruction experience added a great deal of additional value to the final scope of repairs that you were able to negotiate on our behalf. Your knowledge of the proper methods used to completely replace fire damaged materials, and removal of smoke residue as well as addressing water related mildew problems allowed us to fully restore the Hotel and Restaurant. When our insurance company adjuster attempted to penalize our recovery on the Business Personal Property Claim, and Building Claim, your ability to completely eliminate our (90%) ninety percent Co-insurance penalty was truly remarkable. You were instrumental in helping us through a very complex and time consuming task that absent your involvement would have undoubtedly resulted in a substantial financial loss.

Like many people that believe their house insurance will be there for you when you need them, we learned that if you have no experience filing claims, the insurance company will give you whatever is best for them not for you! The Greenspan Co. / Adjusters International was able to maximize every dollar in the loss recovery. We know that we would have not been able to recuperate as much as you did. Without our help, the insurance company would have given us what they pleased. We are happy we hired your services, especially doing the inventory of the thousands of items that we did not even know we had, with your help the whole process was much easier…

You... were instrumental in taking the stress and burden of dealing with the insurance company and its victimizing process. You brought on board the right people to neutralize the insurance company’s experts. Every position they took to reduce the claim you were there on my behalf to advocate the proper recovery under my policy. At the end, I received almost two times the amount that the insurance company offered.

You were very supportive and did a wonderful job in keeping us informed of the various processes that were taking place. You were easily accessible by phone to answer any questions or worries that we had, and were just a downright good friend through a miserable situation.