The Greenspan Co. Testimonials

As you know, Westak had tried to internally deal with a business interruption claim in 1987 which yielded absolutely nothing. When the fire occurred at our manufacturing facility in 1992, our management team debated handling the claim internally with the assistance of our insurance broker, Willis Corroon. After talking with The Greenspan Co./Adjusters International, I felt comfortable that our claim would be handled professionally and in an expeditious manner. Our entire management team began to realize that we could truly concentrate on restoring the facility and running the company while The Greenspan Co./Adjusters International handled the insurance claim. You requested a reasonable amount of documentation, made helpful suggestions as to structuring the data that needed to be compiled, and did the majority of the actual calculations yourself…Our insurance company made every effort to both minimize the amount of the loss and delay payment as long as possible…Again, I wish to thank you for performing above our expectations...

...Not knowing where to turn, I called John Garamendi, former Insurance Commissioner of California and currently a U. S. Congressman. John, without hesitating, told me to call you. Looking back I know two things: 1) I cannot thank John enough for the recommendation and, 2) it is the best decision we ever made and the claim was concluded and paid in the total sum 4.5 times greater than Travelers original offer!

It was a very traumatic situation, but we felt very comfortable in having you take over the burden. It also helped us deal with the situation better by having someone as concerned and knowledgeable as you in our corner. We feel that our losses were minimized due to your expert handling and liaison between the insurance representatives and ourselves, and we would not hesitate to recommend your services should anyone have the need for them.

You leveled the playing field and made sure that we were represented professionally in every aspect of our losses. Your thorough cataloging and evaluation of our damaged personal property and your precise review of our building damage was instrumental in reaching a fair settlement. I spent numerous hours with your in-house forensic accountants who allowed us to recover in a fashion that never would have been achieved had we not retained your firm.

...your lead adjuster took command of our claim and negotiations with our insurance carrier and has returned more than three times what the initial claim value appeared to be. As a result of all your fine efforts, we have been able to rebuild a new facility, larger than the one we lost; installed a state of the art packing line; and have improved our site facility all for the amount of the settlement. We initially looked at your fee as a cost of doing business. It turns out that the fee we paid of $218,858.00 was a true value compared to the additional reimbursements The Greenspan Co./Adjusters International was able to negotiate on the claim.

I would like to express my personal appreciation and also the appreciation of Lockheed management in general for the excellent job you and your associates did in working up our earthquake claim, particularly the business interruption portion. It is unfortunate that we had to go to the extreme of filing suit against the carrier(s) to recover our loss due to the adamant refusal on the part of one of the carriers to recognize that we had any business interruption loss at all. It is obvious, however, that your basis of presenting the business interruption claim, backed up by your understanding of the policy wording and intent, your understanding of Lockheed's financial situation at the time of the earthquake, and, of course, your professional expertise went a long way in prompting the early settlement of the claim.

All of the representatives of your organization were both knowledgeable and professional. I believe that without your services Arden Hills would have received less than seventy five percent of the collected claim, even though it was entirely justifiable. What I did not realize prior to this experience was the degree to which the insurance company would use their knowledge advantage to keep the claim to a minimum. In addition, the volume and scope of the information that was demanded to justify the claim put us in a position that could be likened to an IRS audit. It would have been impossible for me to run my business and do battle with the insurance company without the services of The Greenspan Co./Adjusters International.

Little did my wife and I realize the struggle and ordeal we would face when dealing with our insurance company.