Case Study: Fire Service Personnel

Brant Williams: My name is Brant Williams and I’ve been in the Scottsdale Fire Department for 21 years. I’m a fire engineer, Firehouse 611 in North Scottsdale. I got a call from my nephew saying...

Brant Williams: My name is Brant Williams and I’ve been in the Scottsdale Fire Department for 21 years. I’m a fire engineer, Firehouse 611 in North Scottsdale. I got a call from my nephew saying, “I think your house is on fire.” And so it was kind of surreal, I came here and witnessed the firemen on the roof, cutting a hole in the roof to get the smoke out. Those were guys I actually knew, so I’d say surreal is the term I would use.

Joshua Scott: I think 90 percent of his home was destroyed, all of the interior needed to be gutted. A lot of the framing was destroyed, which the insurance company was disputing. The insurance company just felt that they wanted to put a band aid on the framing of the home. By doing that, they just wanted to paint, or seal it, and the framing really needed to be replaced.

Brant Williams: I realized that I need some help here, because this is a little bit overwhelming; I don’t know how I’m going to fight the insurance company and I shouldn’t have to fight them but that’s what it is. When I saw what they were going to give me, I knew what it would cost to replace the home, I knew that number probably wasn’t right. And then, getting a hold of Josh and Dow, and talking to them, I definitely saw the point, I definitely needed a public adjuster.

Dow Brooks: A lot of people don’t know what to do, including the fire personnel, so we’ve done a lot to educate them and increase the awareness. So The Greenspan Co./Adjusters International has put together special programs, specifically for firefighters and their families, should they suffer a loss, by fire or flood or any other catastrophe at their home.

Joshua Scott: Now, first and foremost, I wouldn’t work for any other company except for The Greenspan Co./Adjusters International. We just have a stellar reputation, the best people in the business—people who are truly passionate about what we do.

Brant Williams: I would not have been able to do this on my own.