At the time of the fire, Cole, an Ace Hardware franchisee, had four locations, and the successful Mission Street store had been in business for 32 years. Unfortunately, the fire completely gutted the building and left it a complete loss, though luckily, there were no injuries.

The day after the fire, Cole’s president, Rick Karp, made a call to a consultant he had hired to manage other claims in the past and due to the size of the claim, the gentleman suggested Cole hire The Greenspan Co./Adjusters International to manage the claim and provide the company with counsel and navigate its insurance relationship.

The Greenspan Co./Adjusters International team faced a drawn-out and difficult negotiation with the insurance carrier but refused to waiver. To read how a settlement was secured that was one-third more than what the insurance company had initially offered, click here.